Return and Refund Policy

Free Return Service

With 'Free Return' service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.
It's easy and fast:

Easy

• Return items locally and easily:
1) Get the return code or label
2) wait for door-to-door pickup service or take your package to the designated service point
3) Wait for the local warehouse to confirm receipt of your returned package.

Fast

• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
• Items will be processed at a local warehouse. 

Service Scope

• Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.

Return Shipment Fee

• Returning packages via a designated local return service point or via a door-to-door pickup service is free.